bookings for two types of break as set out below:
A. Single venue
The first type of break is where you book accommodation
and golf and both elements are provided by the hotel
where you are staying (for example the hotel has
its own golf course). ("hotel" in these
conditions includes hotels, self-catering accommodation
and all other accommodation you may book with us).
For these bookings we act only as an agent in respect
of all bookings we take and/or make on your behalf.
We accept no liability in relation to any contract
you enter into or for any services or arrangements
you purchase ("arrangements") or for the
acts or omissions of the hotel or other person(s)
or party(ies) connected with any arrangements. For
all arrangements, your contract will be with the
The terms and conditions of the hotel will apply
to your booking. These terms and conditions may
limit and/or exclude the hotel's liability to you.
Copies of these conditions are available on request
If you book this type of break (single venue), clauses
1-17 of these Booking Conditions (but not clauses
18-21) will apply to your booking.
The second type of break is where you book accommodation
and golfing or transport (for example car hire,
coach hire, transfers to the venue) but the hotel
only provides the accommodation element and another
supplier provides the golfing or transport element.
For all breaks of this type, your contract for that
booking will be with us.
If you book
the second type of break (mulitple venue), every
clause of these Booking Conditions except clauses
16 and 17 will apply to your booking.
Although every effort has been made to ensure the
accuracy of the information (including prices) on
the DirectGolfing website, in any of our email newsletters,
promotional material and printed media, regrettably
changes and errors occasionally occur. You must
therefore check the details of your chosen break
(including the price) at the time of booking. We
reserve the right to make changes to and correct
errors in advertised prices and other details at
any time before your break is confirmed.
2. Confirmation of Booking
A booking can be made with DirectGolfing via the
website online booking form. In order to confirm
your booking you must also make all payments to
us in accordance with clause 3 below.
On receipt of your booking and all appropriate payments,
we will issue you with a confirmation invoice quoting
a unique booking reference. This will show the balance
to be paid and the date by which it is due. At this
point your binding contract will come into existence.
Please check this invoice carefully as soon as you
receive it. Contact us immediately if any information
which appears on the confirmation or any other document
appears to be incorrect or incomplete as it may
not be possible to make changes later.
A deposit will be required to confirm your booking.
The amount of the deposit will vary depending on
the detials of the booking and you will be advised
of the exact amount required in an email. The balance
of your break must be paid no later than one calendar
month before the date your contracted break is due
Golf breaks consist of one night's dinner bed and
breakfast with two rounds of golf unless otherwise
stated with full use of hotel facilities included
where available. Prices are based on twin occupancy
of hotel rooms and are subject to change. Single
room supplements apply to all hotels.
We reserve the right to increase the price of any
golf break advertised on our website or other in
our brochure at any time before you book. Any price
changes will be clearly advised to you at the time
of booking. Any subsequent reduction in prices due
to special offers advertised will not apply to confirmed
5. Handicap Certificates
Some hotels/golf courses will require handicap certificates
before accepting visitors, which we will endeavor
to advise you of at the time of booking. Whilst
a certificate of playing ability is not essential
on all courses, knowledge of etiquette and the rules
of golf is expected and each hotel/golf course reserves
the right to refuse access if it is judged that
individuals do not display the required knowledge.
We cannot be held responsible in these circumstances.
6. Dress Code
Appropriate dress should be worn at all times on
the course and in the clubhouse (as per the documentation
included in your travel pack). We cannot accept
any responsibility in any ruling by the hotel/golf
course if you or any of your group is unable to
play due to inappropriate attire.
We will do everything possible to confirm your requested
tee times, however hotels/golf courses do reserve
the right to alter preferred tee times. If for any
reason your tee times should not be available, as
part of our service we will offer you the nearest
possible alternative. Tee times may be based on
playing in four-balls and therefore you may be paired
up with other golfers on the day.
Although the standard of golf courses is inspected
on a regular basis, their actual playing condition
may vary from time to time. Hollow tining is an
essential part of course maintenance and as the
timing depends on weather, we are not always aware
of when this will occur. We cannot be held responsible
for the condition of the course during your break.
If you have a complaint or experience any problems
during your break please inform the hotel or supplier
concerned as soon as possible. All verbal complaints
must be put in writing. If the matter cannot be
rectified at the time, you must notify us in writing
within two weeks of completion of your break. If
you fail to follow this procedure, this may affect
your entitlement to claim compensation where this
would or may otherwise have been appropriate.
10. Methods of Payment
We accept the following credit/debit cards:
We also accept payment by bank transfer. Please
ensure this quotes the booking reference number.
Cancellations or Amendments
You may change numbers or cancel your break at any
time provided that the person who originally booked
the break gives notification to us in writing. In
the event of a reduction in numbers or cancellation,
prior to the final balance being paid, we will retain
£40 (or the equvalent amount for non UK) per
person cancelling as a cancellation fee. Cancellations
made after final balances have been paid will result
in forfeiture by the person(s) cancelling of all
monies paid or due at that time. In the event of
any other amendments, you must pay in addition all
costs incurred by us in making the amendment together
with any costs or charges incurred or imposed by
any of the hotel or suppliers concerned.
We consider adequate travel insurance to be essential.
It is your responsibility to ensure that the insurance
cover you purchase is adequate for your particular
needs. We do not check insurance policies. Please
read your policy details carefully and take them
with you on your break.
When you book with DirectGolfing, you accept responsibility
for any damage or loss caused by you or any member
of your party. Full payment for any such damage
or loss must be paid direct at the time to the hotel
or other supplier. If you fail to do so, you will
be responsible for meeting any claims subsequently
made against us (together with our own and the other
party's full legal costs) as a result of your actions.
We expect all clients to have consideration for
other people. If in our reasonable opinion or in
the reasonable opinion of any other person in authority,
you or any member of your party behaves in such
a way as to cause or be likely to cause danger,
upset or distress to any third party or damage to
property, we or the supplier of the service in question
are entitled, without prior notice, to terminate
the break of the person(s) concerned. In this situation,
the person(s) concerned will be required to leave
the hotel or other service. We nor the supplier
will have any further responsibility toward such
person(s) including any return travel arrangements.
No refunds will be made and we will not pay any
expenses or costs incurred as a result of the termination.
14. Special Request and Medical Problems
If you have any special requests, you must advise
us at the time of booking. Although we will endeavour
to pass any reasonable requests on to the relevant
supplier, we regret we cannot guarantee any request
will be met. Confirmation that a special request
has been noted or passed on to the supplier or the
inclusion of the special request on your confirmation
invoice or any other documentation is not confirmation
that the request will be met. Unless and until specifically
confirmed, all special requests are subject to availability.
If you or any member of your party has any medical
problem or disability that may affect your break,
please tell us before you confirm your booking.
In any event, you must give us full details in writing
at the time of booking. If the supplier in question
reasonably feel unable to properly accommodate the
particular needs of the person concerned, we must
reserve the right to decline your reservation or,
if full details are not given at the time of booking,
cancel when we become aware of these details.
15. Passport, Visa and Health Requirements
You are responsible for ensuring the correct passport,
visa and health innoculation requirements assoicited
with any booking made with DirectGolfing. You must
check passport and visa requirements with the Embassy
or Consulate of the country(ies) to or through which
you are intending to travel. If these are required,
please ensure these are obtained in good time before
All costs incurred in obtaining such documentation
must be paid by you. We regret we cannot accept
any liability if you are refused entry onto any
transport or into any country due to failure on
your part to carry correct documentation.
16. Inclement Weather Policy
As bad weather is inevitable during the course of
the year hotels may either close the golf course
or operate temporary greens at their sole discretion.
In the event of this happening our Inclement Weather
policy is as follows:
Prior to arrival
When poor weather conditions prevail, please check
directly with the golf venue to ascertain the status
of golf course and if it is closed. A contact telephone
number is provided with the DirectGolfing booking
Should you choose not to travel, subject to the
policy of the hotel in these circumstances, we will
try and postpone your golf break with the hotel.
No refunds are available under any circumstance
for cancellations made due to course closure.
During your golf break:
Golf played on temporary greens and tees is non-refundable
and is considered to be an accepted part of playing
If you are unable to play golf on your break due
to course closure we will, without guarantee and
at the hotel's discretion, try and obtain a partial
refund or green fee vouchers for the golf element
of the break. It is however worth noting that we
sell winter breaks at a discounted rate and so any
refund will not be equivalent to the full green
fee and with some breaks the golf element is considered
Each hotel sets its own policy for course closure.
As we act as an agent for the hotel only, all decisions
regarding partial refunds or green fee vouchers
are solely at the discretion of the hotel and are
DirectGolfing cannot be held responsible should
inclement weather prevail.
If you have any complaints concerning any services
we provide, you must inform us straight away in
writing and in any event within 28 days of the end
of any arrangements booked through us. We regret
we cannot accept any liability if we are not so
notified. DirectGolfing’s maximum liability
to you, if we are found to have been at fault in
relation to any service we provide, is limited to
the commission we have earned or are due to earn
in relation to the booking in question. We do not
exclude or limit any liability for death or personal
injury which arises as a result of our negligence
or that of our employees whilst acting in the course
of their employment.
Note: Clauses 18-21 only apply if you have purchased
a multiple venue berak from
18. Amendments and changes by
Occasionally, we have to make changes to and correct
errors in our website, in any of our email newsletters
or printed media both before and after bookings
have been confirmed and our forced to cancel the
confirmed bookings. Whilst we always endeavour to
avoid changes and cancellations, we reserve the
right to do so.
Most changes are minor. Occasionally, we have to
make a "significant change". If we have
to make a significant change or cancel, we will
tell you as soon as possible. If there is time to
do so before departure, we will offer you the choice
of the following options:-
(for significant changes) accepting the changed
purchasing an alternative golf break from us, of
a similar standard to that originally booked
available. We will offer you at least one alternative
break of equivalent or higher standard
which you will not be asked to pay any more than
the price of the original break. If this
is in fact cheaper than the original one, we will
refund the price difference.
cancelling or accepting the cancellation in which
case you will receive a full and quick refund
all monies you have paid to us.
Please note, the above options are not available
where any change made is a minor one. If DirectGolfing
have to make a significant change or cancel we will
pay you compensation, if appropriate, subject to
the following exceptions:
Compensation will not be payable and no liability
beyond offering the above mentioned
can be accepted where we are forced to make a change
or cancel as a result of
and unforeseeable circumstances beyond our control,
the consequences of which we
not have avoided even with all due care.
No compensation will be payable and the above options
will not be available if we cancel as a
of your failure to comply with any requirement of
these booking conditions entitling us
cancel (such as paying on time).
Except where otherwise expressly stated in these
booking conditions, DirectGolfing regrets that we
cannot accept liability or pay any compensation
where the performance or prompt performance of our
contractual obligations is prevented or affected
by or you otherwise suffer any damage or loss (as
more fully described in clause 20(a) below) as a
result of "force majeure". In these Booking
Conditions, "force majeure" means any
event which DirectGolfing or the supplier of the
service(s) in question could not, even with all
due care, foresee or avoid. Such events may include
war or threat of war, riot, civil strife, actual
or threatened terrorist activity, industrial dispute,
natural or nuclear disaster, adverse weather conditions,
fire and all similar events outside our control.
20. DirectGoling’ s Liability to You
a. We promise to make sure that all parts of the
booking we have agreed to arrange, perform or provide
as part of our contract with you are arranged, performed
or provided with reasonable skill and care. We will
accept responsibility if any death, personal injury,
failure or deficiency of your contracted arrangements
is caused by any failure by ourselves or our employees
(providing they were at the time acting within the
course of their employment) or our agents or suppliers
(as applicable) to use reasonable skill and care
in performing or providing the service in question.
Please note it is your responsibility to show that
reasonable skill and care has not been used if you
wish to make a claim.
We will not be responsible for any injury, illness,
death, loss (for example loss of enjoyment), damage,
expense, cost or other sum or claim of any description
whatsoever which results from any of the following:
the fault of the person(s) affected or any member(s)
of their party or
the fault of a third party not connected with the
provision of your break which we could not
predicted or avoided or
an event or circumstance which we or the supplier
of the service(s) in question could not
predicted or avoided even after taking all reasonable
care (see clause 19 )
the fault of anyone who is not carrying out work
for us (generally or in particular) at the
addition, DirectGolfing will not be responsible
where you do not enjoy your break or
any problems because of a reason you did not tell
us about when you booked your
or where any problems you suffer did not result
from any breach of our contract or
fault of ourselves or, where we were responsible
for them, our suppliers or agents or
any losses, expenses, costs or other sum you have
suffered relate to any business.
note, DirectGolfing cannot accept responsibility
for any services which do not form
of our contract. This includes, for example, any
additional services or facilities which
hotel or any other supplier agrees to provide for
you where the services or facilities not
in the DirectGolfing confirmation voucher and we
have not agreed to arrange them.
b. The promises DirectGolfing make to you about
the services we have agreed to provide or arrange
as part of our contract - and the laws and regulations
of the country in which your claim or complaint
occurred - will be used as the basis for deciding
whether the services in question had been properly
provided. If the particular services which gave
rise to the claim or complaint complied with local
laws and regulations applicable to those services
at the time, the services will be treated as having
been properly provided.
c. You must provide DirectGolfing and our insurers
with all assistance we may reasonably require. If
asked to do so, you must transfer to us or our insurers
any rights you have against the supplier or whoever
else is responsible for your claim or complaint
(if the person concerned is under 18, their parent
or guardian must do so). You must also agree to
co-operate fully with DirectGolfing and our insurers
if we or our insurers want to enforce any rights
which are transferred.
Law and Jurisdistion
Your contract and all matters arising out of it
are governed by the Laws of Thaialnd, where the
company is registered
|We are strongly
committed to your right to privacy and to providing a
safe, enjoyable and productive user experience on-line.
aims in mind. We reserve the right to modify or amend
this Policy at any time and will display the effective
date at the beginning of this statement. By submitting
identifying data you agree to our use of such data as
set out below.
Personally Identifiable Information
We will only collect personally identifiable information
(such as name, contact details, golfing profile information)
that is specifically and voluntarily provided to us by
a visitor to our sites. You may choose to provide this
information, for example, to register for certain areas
of the site, seek further information from our sales team,
enter a competition, register for events or subscribe
to our email newsletter.
Unless you indicate otherwise, the personally identifiable
information collected will be added to our customer information
database. It will be used to service your request (and
any similar future requests) and to keep you informed
about our services by means of our e-mail newsletter or
similar. If you subscribe to our e-mail newsletter and
decide that you no longer wish to receive it then a simple
unsubscribe facility is provided.
Golfbreaks.com will not give or sell any personally identifiable
information to any third party companies, organisations
or individuals. We may from time to time send special
offers on behalf of our partner companies that will be
of interest to golfers. If you decide that you no longer
wish to receive these special offers, then you will be
able to unsubscribe from this service via a simple unsubscribe
We endeavour to keep an accurate record of the information
collected. We will retain it as long as necessary to service
your current request and any similar future requests (such
as repeat bookings), or until you request that we delete
Each visitor has the right of access to personal data
they have submitted to Golfbreaks.com. Enquiries about
the accuracy of identifying information previously submitted
to us, or requests to have outdated information removed
or inaccurate information updated, should be directed
It is our policy not to disclose a visitor's personally
identifying information to third parties except for the
purposes of booking a Golfbreak or otherwise when explicitly
requested or authorised by that visitor to do so, or as
required by law through subpoena or other legal process.
We may collect and analyse user-submitted information
on an anonymous basis, such as golfing preferences, golf
handicap or choice of Golfbreak to enable us to enhance
and focus the services that we offer. We may also provide
or sell this statistical information to third parties,
such as our golfing venues. Such data will not include
any personally identifiable information.
We may log and analyse web traffic information, for example
to determine numbers of users, or to record numbers entering
the site by a particular link or to identify categories
of visitor by browser type. These statistics would be
used to enable effective management of our on-line resources
and or to provide data for the servicing of agreements
with our affiliate partners. Log information is anonymous
with no personally identifiable information being either
obtained or retained.
Cookies may be used on some pages of our site. Cookies
are small pieces of data stored on your hard drive that
assist us in providing a more customised web site experience,
for example, by retaining registration information to
save logging on again to re-enter a restricted area. You
can choose to refuse or delete cookies by altering your
browser preferences. If you choose to do so, then most
of the sites' pages should still work fully in your browser.
Dress Code and Etiquette
Appropriate Golf shoes to be worn on the golf course at
all times – No trainers to be worn.
Smart tailored trousers to be worn, no combat style jeans
or denim to be worn.
Shorts & Socks
During the summer months shorts must be tailored; short
white sport or knee length socks must be worn with tailored
Shirts with collars will be permitted and must be tucked
into waistbands - only recognised golf shirts to be worn.
Shirts with large advertisement logos must not be worn.
Headgear must be worn in the fashion it is designed for
(i.e. peaks at the front).
Arrive on the tee 10 minutes before "Tee-off"
Avoid Slow Play - Let other golfers through if you have
slowed down or lost a ball
Avoid using a mobile phone on the course
All images of product on this website are for guidance
only. We cannot guarantee that the appearance and/or colours
of products displayed on this site exactly reproduce the
appearance and/or colours of the physical products themselves.
All sizes quoted are approximate.
These terms and conditions and any contract between us
shall be governed by and construed in accordance with
English law and the English Courts shall have jurisdiction
over any disputes between us.