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Booking Conditions
   
We accept bookings for two types of break as set out below:

A. Single venue

The first type of break is where you book accommodation and golf and both elements are provided by the hotel where you are staying (for example the hotel has its own golf course). ("hotel" in these conditions includes hotels, self-catering accommodation and all other accommodation you may book with us). For these bookings we act only as an agent in respect of all bookings we take and/or make on your behalf. We accept no liability in relation to any contract you enter into or for any services or arrangements you purchase ("arrangements") or for the acts or omissions of the hotel or other person(s) or party(ies) connected with any arrangements. For all arrangements, your contract will be with the hotel.

The terms and conditions of the hotel will apply to your booking. These terms and conditions may limit and/or exclude the hotel's liability to you. Copies of these conditions are available on request from us.
If you book this type of break (single venue), clauses 1-17 of these Booking Conditions (but not clauses 18-21) will apply to your booking.

OR

B. Multiple venue

The second type of break is where you book accommodation and golfing or transport (for example car hire, coach hire, transfers to the venue) but the hotel only provides the accommodation element and another supplier provides the golfing or transport element. For all breaks of this type, your contract for that booking will be with us.

If you book the second type of break (mulitple venue), every clause of these Booking Conditions except clauses 16 and 17 will apply to your booking.

1. Accuacy

Although every effort has been made to ensure the accuracy of the information (including prices) on the DirectGolfing website, in any of our email newsletters, promotional material and printed media, regrettably changes and errors occasionally occur. You must therefore check the details of your chosen break (including the price) at the time of booking. We reserve the right to make changes to and correct errors in advertised prices and other details at any time before your break is confirmed.

2. Confirmation of Booking

A booking can be made with DirectGolfing via the website online booking form. In order to confirm your booking you must also make all payments to us in accordance with clause 3 below.
On receipt of your booking and all appropriate payments, we will issue you with a confirmation invoice quoting a unique booking reference. This will show the balance to be paid and the date by which it is due. At this point your binding contract will come into existence. Please check this invoice carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later.

3. Payment

A deposit will be required to confirm your booking. The amount of the deposit will vary depending on the detials of the booking and you will be advised of the exact amount required in an email. The balance of your break must be paid no later than one calendar month before the date your contracted break is due to commence.

4. Pricing

Golf breaks consist of one night's dinner bed and breakfast with two rounds of golf unless otherwise stated with full use of hotel facilities included where available. Prices are based on twin occupancy of hotel rooms and are subject to change. Single room supplements apply to all hotels.

We reserve the right to increase the price of any golf break advertised on our website or other in our brochure at any time before you book. Any price changes will be clearly advised to you at the time of booking. Any subsequent reduction in prices due to special offers advertised will not apply to confirmed bookings.

5. Handicap Certificates

Some hotels/golf courses will require handicap certificates before accepting visitors, which we will endeavor to advise you of at the time of booking. Whilst a certificate of playing ability is not essential on all courses, knowledge of etiquette and the rules of golf is expected and each hotel/golf course reserves the right to refuse access if it is judged that individuals do not display the required knowledge. We cannot be held responsible in these circumstances.

6. Dress Code


Appropriate dress should be worn at all times on the course and in the clubhouse (as per the documentation included in your travel pack). We cannot accept any responsibility in any ruling by the hotel/golf course if you or any of your group is unable to play due to inappropriate attire.

7. Tee Times

We will do everything possible to confirm your requested tee times, however hotels/golf courses do reserve the right to alter preferred tee times. If for any reason your tee times should not be available, as part of our service we will offer you the nearest possible alternative. Tee times may be based on playing in four-balls and therefore you may be paired up with other golfers on the day.

8. Playing conditions

Although the standard of golf courses is inspected on a regular basis, their actual playing condition may vary from time to time. Hollow tining is an essential part of course maintenance and as the timing depends on weather, we are not always aware of when this will occur. We cannot be held responsible for the condition of the course during your break.

9. Compliants

If you have a complaint or experience any problems during your break please inform the hotel or supplier concerned as soon as possible. All verbal complaints must be put in writing. If the matter cannot be rectified at the time, you must notify us in writing within two weeks of completion of your break. If you fail to follow this procedure, this may affect your entitlement to claim compensation where this would or may otherwise have been appropriate.

10. Methods of Payment

We accept the following credit/debit cards:

          o Visa

          o MasterCard

          o JCB

We also accept payment by bank transfer. Please ensure this quotes the booking reference number.

11. Customer Cancellations or Amendments

You may change numbers or cancel your break at any time provided that the person who originally booked the break gives notification to us in writing. In the event of a reduction in numbers or cancellation, prior to the final balance being paid, we will retain £40 (or the equvalent amount for non UK) per person cancelling as a cancellation fee. Cancellations made after final balances have been paid will result in forfeiture by the person(s) cancelling of all monies paid or due at that time. In the event of any other amendments, you must pay in addition all costs incurred by us in making the amendment together with any costs or charges incurred or imposed by any of the hotel or suppliers concerned.

12. Insurance

We consider adequate travel insurance to be essential. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs. We do not check insurance policies. Please read your policy details carefully and take them with you on your break.

13. Behaviour

When you book with DirectGolfing, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the hotel or other supplier. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party's full legal costs) as a result of your actions.

We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we or the supplier of the service in question are entitled, without prior notice, to terminate the break of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the hotel or other service. We nor the supplier will have any further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

14. Special Request and Medical Problems

If you have any special requests, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.

If you or any member of your party has any medical problem or disability that may affect your break, please tell us before you confirm your booking. In any event, you must give us full details in writing at the time of booking. If the supplier in question reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline your reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.

15. Passport, Visa and Health Requirements

You are responsible for ensuring the correct passport, visa and health innoculation requirements assoicited with any booking made with DirectGolfing. You must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel. If these are required, please ensure these are obtained in good time before departure.

All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation.

16. Inclement Weather Policy

As bad weather is inevitable during the course of the year hotels may either close the golf course or operate temporary greens at their sole discretion.

In the event of this happening our Inclement Weather policy is as follows:

Prior to arrival date:

When poor weather conditions prevail, please check directly with the golf venue to ascertain the status of golf course and if it is closed. A contact telephone number is provided with the DirectGolfing booking confirmation.

Should you choose not to travel, subject to the policy of the hotel in these circumstances, we will try and postpone your golf break with the hotel. No refunds are available under any circumstance for cancellations made due to course closure.

During your golf break:

Golf played on temporary greens and tees is non-refundable and is considered to be an accepted part of playing winter golf.

If you are unable to play golf on your break due to course closure we will, without guarantee and at the hotel's discretion, try and obtain a partial refund or green fee vouchers for the golf element of the break. It is however worth noting that we sell winter breaks at a discounted rate and so any refund will not be equivalent to the full green fee and with some breaks the golf element is considered complimentary.

Each hotel sets its own policy for course closure. As we act as an agent for the hotel only, all decisions regarding partial refunds or green fee vouchers are solely at the discretion of the hotel and are final.

DirectGolfing cannot be held responsible should inclement weather prevail.

17. Liability

If you have any complaints concerning any services we provide, you must inform us straight away in writing and in any event within 28 days of the end of any arrangements booked through us. We regret we cannot accept any liability if we are not so notified. DirectGolfing’s maximum liability to you, if we are found to have been at fault in relation to any service we provide, is limited to the commission we have earned or are due to earn in relation to the booking in question. We do not exclude or limit any liability for death or personal injury which arises as a result of our negligence or that of our employees whilst acting in the course of their employment.

Note: Clauses 18-21 only apply if you have purchased a multiple venue berak from us.


18. Amendments and changes by DirectGolfing

Occasionally, we have to make changes to and correct errors in our website, in any of our email newsletters or printed media both before and after bookings have been confirmed and our forced to cancel the confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we reserve the right to do so.

Most changes are minor. Occasionally, we have to make a "significant change". If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:-

          (i) (for significant changes) accepting the changed arrangements or

          (ii) purchasing an alternative golf break from us, of a similar standard to that originally booked
               if available. We will offer you at least one alternative break of equivalent or higher standard
               for which you will not be asked to pay any more than the price of the original break. If this
               break is in fact cheaper than the original one, we will refund the price difference.

          (iii) cancelling or accepting the cancellation in which case you will receive a full and quick refund
               of all monies you have paid to us.

Please note, the above options are not available where any change made is a minor one. If DirectGolfing have to make a significant change or cancel we will pay you compensation, if appropriate, subject to the following exceptions:

          o Compensation will not be payable and no liability beyond offering the above mentioned
             choices can be accepted where we are forced to make a change or cancel as a result of
             unusual and unforeseeable circumstances beyond our control, the consequences of which we
             could not have avoided even with all due care.

          o No compensation will be payable and the above options will not be available if we cancel as a
             result of your failure to comply with any requirement of these booking conditions entitling us
             to cancel (such as paying on time).

19. Force Majeure

Except where otherwise expressly stated in these booking conditions, DirectGolfing regrets that we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss (as more fully described in clause 20(a) below) as a result of "force majeure". In these Booking Conditions, "force majeure" means any event which DirectGolfing or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

20. DirectGoling’ s Liability to You

a. We promise to make sure that all parts of the booking we have agreed to arrange, perform or provide as part of our contract with you are arranged, performed or provided with reasonable skill and care. We will accept responsibility if any death, personal injury, failure or deficiency of your contracted arrangements is caused by any failure by ourselves or our employees (providing they were at the time acting within the course of their employment) or our agents or suppliers (as applicable) to use reasonable skill and care in performing or providing the service in question. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim.
We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:

          (i) the fault of the person(s) affected or any member(s) of their party or

          (ii) the fault of a third party not connected with the provision of your break which we could not
               have predicted or avoided or

          (iii) an event or circumstance which we or the supplier of the service(s) in question could not
               have predicted or avoided even after taking all reasonable care (see clause 19 )

          (iv) the fault of anyone who is not carrying out work for us (generally or in particular) at the
               time.In addition, DirectGolfing will not be responsible where you do not enjoy your break or
               suffer any problems because of a reason you did not tell us about when you booked your
               break or where any problems you suffer did not result from any breach of our contract or
               other fault of ourselves or, where we were responsible for them, our suppliers or agents or
               where any losses, expenses, costs or other sum you have suffered relate to any business.

               Please note, DirectGolfing cannot accept responsibility for any services which do not form
               part of our contract. This includes, for example, any additional services or facilities which
               your hotel or any other supplier agrees to provide for you where the services or facilities not
               included in the DirectGolfing confirmation voucher and we have not agreed to arrange them.

b. The promises DirectGolfing make to you about the services we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided.

c. You must provide DirectGolfing and our insurers with all assistance we may reasonably require. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to co-operate fully with DirectGolfing and our insurers if we or our insurers want to enforce any rights which are transferred.

21. Governing Law and Jurisdistion

Your contract and all matters arising out of it are governed by the Laws of Thaialnd, where the company is registered
Privacy Policy
   
We are strongly committed to your right to privacy and to providing a safe, enjoyable and productive user experience on-line. Our On-Line Privacy Policy has been drawn up with those aims in mind. We reserve the right to modify or amend this Policy at any time and will display the effective date at the beginning of this statement. By submitting identifying data you agree to our use of such data as set out below.

Personally Identifiable Information

We will only collect personally identifiable information (such as name, contact details, golfing profile information) that is specifically and voluntarily provided to us by a visitor to our sites. You may choose to provide this information, for example, to register for certain areas of the site, seek further information from our sales team, enter a competition, register for events or subscribe to our email newsletter.
Unless you indicate otherwise, the personally identifiable information collected will be added to our customer information database. It will be used to service your request (and any similar future requests) and to keep you informed about our services by means of our e-mail newsletter or similar. If you subscribe to our e-mail newsletter and decide that you no longer wish to receive it then a simple unsubscribe facility is provided.
Golfbreaks.com will not give or sell any personally identifiable information to any third party companies, organisations or individuals. We may from time to time send special offers on behalf of our partner companies that will be of interest to golfers. If you decide that you no longer wish to receive these special offers, then you will be able to unsubscribe from this service via a simple unsubscribe facility.
We endeavour to keep an accurate record of the information collected. We will retain it as long as necessary to service your current request and any similar future requests (such as repeat bookings), or until you request that we delete the information.
Each visitor has the right of access to personal data they have submitted to Golfbreaks.com. Enquiries about the accuracy of identifying information previously submitted to us, or requests to have outdated information removed or inaccurate information updated, should be directed to: privacy@golfbreaks.com.
It is our policy not to disclose a visitor's personally identifying information to third parties except for the purposes of booking a Golfbreak or otherwise when explicitly requested or authorised by that visitor to do so, or as required by law through subpoena or other legal process.

Anonymous Information

We may collect and analyse user-submitted information on an anonymous basis, such as golfing preferences, golf handicap or choice of Golfbreak to enable us to enhance and focus the services that we offer. We may also provide or sell this statistical information to third parties, such as our golfing venues. Such data will not include any personally identifiable information.

Log Information

We may log and analyse web traffic information, for example to determine numbers of users, or to record numbers entering the site by a particular link or to identify categories of visitor by browser type. These statistics would be used to enable effective management of our on-line resources and or to provide data for the servicing of agreements with our affiliate partners. Log information is anonymous with no personally identifiable information being either obtained or retained.

Cookies

Cookies may be used on some pages of our site. Cookies are small pieces of data stored on your hard drive that assist us in providing a more customised web site experience, for example, by retaining registration information to save logging on again to re-enter a restricted area. You can choose to refuse or delete cookies by altering your browser preferences. If you choose to do so, then most of the sites' pages should still work fully in your browser.

Dress Code and Etiquette

Dress Code

Footwear

Appropriate Golf shoes to be worn on the golf course at all times – No trainers to be worn.

Trousers

Smart tailored trousers to be worn, no combat style jeans or denim to be worn.

Shorts & Socks

During the summer months shorts must be tailored; short white sport or knee length socks must be worn with tailored shorts.

shirts

Shirts with collars will be permitted and must be tucked into waistbands - only recognised golf shirts to be worn. Shirts with large advertisement logos must not be worn.

Headgear

Headgear must be worn in the fashion it is designed for (i.e. peaks at the front).

Etiquette

          • Arrive on the tee 10 minutes before "Tee-off"
          • Avoid Slow Play - Let other golfers through if you have slowed down or lost a ball
          • Avoid using a mobile phone on the course

All images of product on this website are for guidance only. We cannot guarantee that the appearance and/or colours of products displayed on this site exactly reproduce the appearance and/or colours of the physical products themselves. All sizes quoted are approximate.
These terms and conditions and any contract between us shall be governed by and construed in accordance with English law and the English Courts shall have jurisdiction over any disputes between us.
Disclaimer © Copyright 1999-2006 Glad Enterprises Co. Ltd.; all rights reserved. Privacy

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